FAQ

PROCESS TIMES:

Most orders take 5 to 7 business days to be processed BEFORE they ship (business days are Monday - Friday).

** These times may be longer during the months of October - January.

** Beanies may take longer because they are embroidered on demand.

SHIPPING:

We ship to the United States and internationally using USPS. Please allow 5-10 business days from ship date to receive your items. Shipping times will be longer for international items. We do not ship on Saturdays or Sundays. Please note, depending on items ordered, delivery could be sent in more than one shipment and arrive on different dates. Your order will receive a tracking number after it has shipped.

CANCELLATIONS:

Orders can be canceled prior to shipping as long as they haven't been processed. Once processed, we will not be able to cancel or make changes to your order. If you are dissatisfied with your purchase when you receive it, you may return it for an exchange or a refund. Please see the RETURN POLICY section.

RETURN POLICY:

Returns must be made within the first 10 days after receipt of delivery. If 10 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Items must be returned in the same condition and packaging (including all tags) as they were received. This means unwashed, unworn and unmodified in any way. Shipping and handling charges will not be refunded and are the responsibility of the customer (unless we made a mistake). We are a small family-owned business and, unfortunately, at this time do not have the resources to pay for pre-paid return labels. No shipping charges will be refunded unless we made the mistake - no exceptions.

Damaged or incorrect items must be returned within 48 hours of receipt of delivery. Before returning damaged or incorrect items, please request a return authorization form from info@pricelesspits.com. Damaged or incorrect items will be replaced as quickly as possible. Please get approval for any returns before shipping them back to us.

Ship returns to:

Priceless Pits LLC

9925 Bustleton Avenue

Unit 51558

Philadelphia, PA 19115

Returned items will be inspected to make sure they are in the same condition they were sent to you. Once items have been inspected, we will ship your exchange or refund your credit card. Please allow 3-5 business days to see the credit posted to your bank account.

APPAREL:

Please note that due to varying computer monitor settings, the colors represented on the online apparel may not match the actual ink or thread colors screen-printed or embroidered on your garments. Colors are more vivid in person. Also, women's apparel sizes run small. We recommend you order the next size up. See sizing chart.

DONATIONS FOR THE MONTH OF DECEMBER GO TO:

Lilo's Promise Animal Rescue - Voorhees, NJ

www.lilospromise.com

Other Rescues we've donated apparel or money to:

Handsome Dan Rescue

Don't Bully Us Rescue

Rescue Pit

ACCT Philly

Philly Bully Team

Pinups for Pitbulls

Diamonds In The Ruff

4 Pits Sake Rescue